Shipping policy

Thank you for shopping with CarCacoon. Shipping rates and any available free-shipping offers are always shown at checkout before you pay.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed and another with tracking information once it ships.

Delivery time

Once shipped, orders typically arrive within 7–15 business days. During peak seasons, holidays, or carrier delays, delivery may occasionally take longer. Delivery estimates are not guaranteed.

Order tracking

When your order ships, you'll receive a tracking number by email. You can also check your order status on our Track Your Order page. Please allow 24–72 hours for tracking information to update.

Where we ship

We currently ship to the countries available at checkout. International orders may be subject to customs duties, taxes, or import fees charged by the destination country, which are the responsibility of the customer unless stated otherwise at checkout.

Multiple packages

Orders with multiple items may ship separately from different warehouses and arrive on different days. You'll receive tracking for each package.

Incorrect addresses

Please double-check your shipping address before placing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, contact us right away — we can update the address as long as the order hasn't shipped.

Lost or delayed packages

If your tracking hasn't updated in 10 business days, or your order hasn't arrived within 30 days of shipping, contact us and we'll work with the carrier to resolve it, including sending a replacement or refund if the package is confirmed lost.

Questions

Reach out anytime through our Contact page.