Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are processed in 1–3 business days and typically arrive within 7–15 business days after shipping. See our Shipping Policy for details.
How do I track my order?
You'll get a tracking number by email once your order ships. You can also look it up on our Track Your Order page.
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Contact us as soon as possible through our Contact page.
Do you ship internationally?
We ship to all countries available at checkout. Any customs duties or import fees are the responsibility of the customer unless stated otherwise at checkout.
Returns & Refunds
What is your return policy?
You can return unused items in original packaging within 30 days of delivery. See our Return & Refund Policy.
My item arrived damaged or incorrect. What do I do?
Contact us within 7 days of delivery with photos, and we'll send a replacement or issue a full refund at no cost to you.
When will I get my refund?
Approved refunds are issued to your original payment method within 5–10 business days.
Product
Will CarCacoon fit my vehicle?
Check the size options and product description on the product page. If you're unsure, message us with your vehicle's make, model and year and we'll help you choose.
Payments & Security
What payment methods do you accept?
All payment methods available at checkout, including major credit and debit cards. Checkout is secured and encrypted by Shopify.
Still have questions?
We're happy to help — reach us anytime through our Contact page.